Introducing CharterSecure
Crystal Charters’ Premier Assurance Program
At Crystal Charters, we are more than just a boat charter company - we’re your trusted partner in creating a memorable, seamless, and secure boating experience.
Through CharterSecure, our exclusive protection program, we ensure that every aspect of your journey is handled with care, so you can focus on what’s important - enjoying your time out on the water.
What is CharterSecure?
CharterSecure is our commitment to safeguarding your boating adventure. We partner with skilled local captains who represent the Crystal Charters brand and uphold our exceptionally high standards. With CharterSecure, you’re not just booking a boat - you’re securing an experience backed by safety, flexibility, and peace of mind.
Our Promises to You
1. Smooth Sailing with Booking Support
We believe in clarity from the start. After you book, we send you everything you need - directions, contact details, and a Google Maps link for ease.
If you experience any issues connecting with your captain at the dock, we’ve got your back. Our bookings team will work to resolve the issue quickly, guaranteeing that your full charter time is honored, or discounts may be applied if delays are significant.
2. Weather or Unforeseen Events
We understand that life happens - whether it’s a storm rolling in or unexpected travel restrictions. That’s why we stay flexible. If weather conditions disrupt your plans, we’ll reschedule your trip. If that’s not possible, we offer full refunds or the option to postpone until a better day.
3. Mechanical Issues Won’t Stop Your Adventure
If your chosen boat has a last-minute mechanical problem, don’t worry. We’ll arrange an alternative vessel at no extra cost, or a discounted rate if you decide to upgrade your vessel. Alternatively, you will have the option to receive a full refund, and we will continue to find you an alternative solution. We’re committed to keeping your day on the water as stress-free as possible.
4. Charter Shortened? We’ve Got You Covered
If unforeseen circumstances result in your charter being cut short, perhaps due to bad weather, we will ensure you are fairly compensated for the unused time. You can expect a refund that corresponds directly to the amount of time you were unable to enjoy.
Our Commitment to Safety and Security
Safety Checks You Can TrustSafety is our priority. Every boat undergoes stringent checks to ensure all safety equipment is in place. From life jackets to communication devices, we ensure everything complies with local and international standards.
Qualified CaptainsOur captains are experienced and thoroughly trained in handling emergencies and maintaining safety throughout your journey. You’re in safe hands with Crystal Charters.
In the Rare Case of a Dispute
While striving for perfection, we understand that things sometimes don’t go as planned. When that happens, our goal is to resolve issues quickly and fairly.
Here’s How It Works:
- Start by Contacting Your Booking Agent
If you have a concern during your trip, contact your booking agent immediately. Most problems can be solved quickly this way. Document your conversations for reference. - Escalate If Needed
If your issue isn’t resolved, ask to be referred to Crystal Charters management. Share the details of your situation, including any photos or videos that may help us understand the problem. - We’ll Review Your Case
Once we receive your information, our team will investigate the issue. If we confirm your concerns, we’ll act promptly under CharterSecure to fix the situation. - Fair Resolution
If there’s a disagreement between accounts, we’ll mediate to ensure a fair outcome. Depending on the findings, we’ll offer appropriate solutions - whether it’s an alternative boat, an appropriate refund, or another way to make it right.
Why Choose CharterSecure?
TransparencyWe keep you informed at every step, from booking to post-charter follow-up.
FlexibilityLife happens, and we’re ready to adapt. Whether it’s rescheduling due to weather or resolving unexpected issues, we’ll work with you to find the best solution.
Peace of MindWith CharterSecure, you can relax knowing that your experience is protected. We’re committed to ensuring that your time on the water is nothing short of spectacular.
How CharterSecure Works for You
At Crystal Charters, your satisfaction is our top priority. CharterSecure enhances your boating experience by offering exclusive benefits that ensure a memorable and worry-free journey.
- Immediate Peace of Mind: With CharterSecure, any concerns are promptly addressed by our dedicated support team, ensuring that your experience remains seamless and enjoyable.
- Swift Issue Resolution: Should any unforeseen issues arise, we commit to resolving them quickly, minimizing any impact on your trip and allowing you to focus on making lasting memories.
- Guaranteed Satisfaction: We stand by the quality of our services. If your expectations aren’t fully met, we take all necessary steps to make it right, providing you with confidence and peace of mind throughout your adventure.
Our goal is simple: to give you the best possible boating experience with the least possible hassle. CharterSecure makes sure that’s exactly what you get.
Your Journey, Secured with Crystal Charters
At Crystal Charters, we offer more than just boat charters - we provide exceptional experiences on the water, backed by our CharterSecure promise. From helping you find the perfect boat to navigating unforeseen challenges and ensuring your safety, we’re with you every step of the way.
With CharterSecure, you set sail knowing that our dedicated team is committed to delivering unparalleled service and peace of mind. When you choose Crystal Charters, you’re not just embarking on a trip - you’re cruising with absolute confidence.