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Cayman Islands

Terms and Conditions

Last Updated: 25 March 2025

By booking a charter with Crystal Charters, you acknowledge that you have read, understood, and agreed to these terms and conditions. We are dedicated to providing you with a safe, enjoyable, and memorable experience in the beautiful waters of the Cayman Islands.

1. Booking Confirmation:

All bookings with Crystal Charters are subject to availability and confirmation. A confirmed booking will be provided in writing, either by email or on our website.

2. Payment:

Full payment is required to secure your booking. We accept payment through various methods, including credit/debit cards. Prices are in USD, and additional fees or taxes may apply.

3. Cancellation and Refund Policy:

Please refer to our Refund and Cancellation Policy for details on cancellation fees and refund procedures.

4. Weather Conditions:

The safety of our clients is paramount. Crystal Charters reserves the right to cancel or reschedule a charter in case of adverse weather conditions or safety concerns. In the event of a weather-related cancellation, clients will have the option to reschedule or receive a full refund.

5. No-Show Policy:

Failure to arrive at the scheduled departure point on time will be considered a no-show, and no refunds will be provided.

6. Changes and Rescheduling:

Clients may request changes to their booking date, subject to availability and our rescheduling policy. Changes made within 7 days of the original departure date may incur a rescheduling fee or be subject to cancellation fees.

7. Age Restrictions:

There are no age restrictions; however, we recommend that children be at least six months old. For deep-sea fishing, we recommend that children be at least 8 years old to enjoy the experience fully.

8. Substance Use:

Consumption of illegal substances is prohibited on board, and the captain reserves the right to refuse service to any person found in violation.

9. Liability and Waiver:

All passengers must sign a liability waiver before boarding the vessel. By doing so, clients acknowledge and accept the inherent risks associated with water activities.

10. Safety Equipment:

Passengers must adhere to all safety guidelines and instructions provided by the captain and crew. Life jackets and other safety equipment must be worn as directed.

11. Personal Belongings:

Crystal Charters is not responsible for any loss or damage to personal belongings during the charter.

12. Charter Capacity:

Maximum charter capacities must not be exceeded, and passenger numbers must comply with safety regulations.

13. Conduct:

Respectful and responsible conduct is expected from all passengers. Disruptive or unsafe behavior may result in early termination of the charter.

14. Wildlife and Environment:

Clients are expected to respect the local wildlife and marine environment. Feeding, touching, or disturbing marine life while snorkeling in protected areas is strictly prohibited.

15. Personal Health and Fitness:

Clients with health concerns or medical conditions should consult with a medical professional before participating in water activities.

16. Force Majeure:

Crystal Charters is not liable for delays or cancellations due to events beyond our control, such as natural disasters, strikes, or government regulations.

17. Dispute Resolution:

In the event of any disputes or disagreements, both parties agree to make reasonable efforts to resolve the issue through open communication. All disputes will be handled through our CharterSecure process, which is designed to ensure a fair and transparent resolution.

18. Governing Law:

These terms and conditions are governed by the laws of the Cayman Islands. By booking a charter with Crystal Charters, you acknowledge that you have read, understood, and agreed to these terms and conditions. We look forward to providing you with a safe, enjoyable, and memorable experience in the beautiful waters of the Cayman Islands.

Contact Information

For any questions or concerns regarding these terms and conditions, please contact us:

We appreciate your cooperation and understanding of our policies, which are designed to ensure a safe and enjoyable experience for all our guests. We look forward to welcoming you aboard Crystal Charters.