Privacy Policy

Last Updated: 25 March 2025

At Crystal Charters Ltd., we are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, make a booking, or use our services.

1. Introduction

Welcome to Crystal Charters Ltd. By accessing our website or using our services, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

We may collect personal information that you voluntarily provide to us when you:

• Register on our website
• Make a booking or send an itinerary to our team
• Save or share a trip itinerary
• Subscribe to a newsletter
• Contact us via email or phone

This information may include:

• Name
• Contact Information: Email address, phone number, and mailing address
• Payment Information: Processed securely through Stripe (we do not store your card details)
• Booking Details: Preferences and special requests
• Feedback and Reviews

3. Use of Third-Party Services

We utilize trusted third-party services to enhance our operations:

• Stripe: For secure payment processing. Your payment details are handled by Stripe and are subject to Stripe’s Privacy Policy.
• Google Firebase: Used for administrative tasks and communications, which may process your contact details and booking information. Refer to Google’s Privacy Policy for more information.

4. How We Use Your Information

We use the information we collect to:

• Process Bookings and Payments: Confirm reservations and process transactions.
• Communicate with You: Send booking confirmations, updates, and respond to inquiries.
• Improve Our Services: Personalize your experience and enhance our offerings.
• Marketing Purposes: Send promotional emails and special offers (you may opt out at any time).
• Legal Compliance: Fulfill legal obligations and resolve disputes.

5. Disclosure of Your Information

We do not sell or rent your personal information. We may disclose your information in the following circumstances:

• Service Providers: To trusted third parties who assist us in operating our website and conducting our business, provided they agree to keep your information confidential.
• Legal Obligations: When required by law or in response to legal processes.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the successor company.

6. Data Security

We implement a variety of security measures to safeguard your personal information:

• Encryption: Sensitive data is encrypted during transmission.
• Secure Access: Access to personal data is restricted to authorized personnel.

Please note: No method of electronic transmission or storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

7. Cookies and Tracking Technologies

We may use cookies and similar technologies to:

• Enhance User Experience: Remember your preferences and settings.
• Analytics: Understand how you use our website to improve functionality.

You can control cookies through your browser settings. However, disabling cookies may affect the functionality of our website.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these sites. We encourage you to review their privacy policies before providing them with your personal information.

9. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the data we hold about you.
• Correction: Correct any inaccuracies in your personal information.
• Deletion: Request deletion of your personal data, subject to legal requirements.
• Objection: Object to processing your data for marketing purposes.

To exercise these rights, please contact us using the information provided below.

10. Children’s Privacy

Our services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have collected such information, please contact us to have it removed.

11. International Data Transfers

Your information may be transferred to and maintained on servers located outside of your jurisdiction. By using our services, you consent to such transfers.

12. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be effective immediately upon posting the updated policy on our website. We encourage you to review this policy periodically.

13. Contact Us

If you have any questions or concerns about this Privacy Policy or our practices, please contact us:

Crystal Charters Ltd.

• Mailing Address: 10 Market Street, KY1-9006, Cayman Islands
• Phone: +1 (345) 525-9000
• Email: cayman@crystalcharters.com

Your trust is important to us. We are committed to ensuring the privacy and security of your personal information. Thank you for choosing Crystal Charters Ltd. for your unforgettable Cayman Islands experience.