FAQs

What is provided with our charter?

We provide you with all the snorkeling gear you need, including life vests for both children and adults. We provide towels, a cooler with ice & bottled waters and of course… all the food you need to feed the rays!

Can we bring our own food and drinks?

You are more than welcome to bring any food, drinks or alcoholic beverages on board. We’ll have a cooler with ice to keep those beers nice and cold through the trip!

Can we arrange to have food and drinks on the boat before our charter starts?

Yes, we can certainly arrange to have any selection of food or alcohol on board and add the total to your final invoice.

Where is our pick up location?

We have two pick up locations depending on the vessel you’re chartering. We depart from Camana Bay and the Cayman Islands Yacht Club. You will be informed of your pick up location during the booking process and again in the booking conformation email.

Do you pick up from the North Side (Cayman Kai & Rum Point Area)?

Yes, we pick up from Kaibo Beach Bar, which is just a few minutes down the road from Rum Point.

Do you provide transportation from our hotel?

No, unfortunately we do not have a means of transporting guests from hotels. We can however help to arrange pick up and drop off with taxi services.

Will there be other groups on board?

No, we only provide private charters as it allows us to fully tailor the trip to our guest’s specific needs. It will be only your group on board along with two of our friendly captains looking after you.

Are departure times flexible?

For half day charters we usually schedule for 9am or 2pm departures, however we will always work with you to find a departure time that works best for you and your group.

How can we give a gratuity to the crew?

Gratuities can be given directly to the captains on the boat at your discretion. All tips go directly to the crew who hosted your day.

Is there a Toilet on Board?

Yes, there is a toilet on board all our vessels

Is there shade on the boat?

All our vessels have shaded areas. Some boats are better sheltered than others. Just ask and we can describe the shade on each boat in greater detail.

Is there a minimum age for children on board?

No, however we recommend kids being 6 months or older. It is best to ask our bookings agent as weather and wind conditions play a large role on safety.

Booking

Do I make full payment when booking?

If you make your booking online, full payment will be charged to your credit card.

Do you require a deposit to secure a booking?

We require payment in full to secure your booking.

How do I book?

You can give us a call, send us an email or fill out our booking inquiry form to get the process started!

What happens if I have to cancel?

Cancellations are subject to the following Cancellation Fees:

– Cancellations more than 7 days before departure: 90% refunded, less 10% admin fee off the total Booking price.

– Cancellations of 7 days or less before departure: 50% of booking price is refunded.

What happens if the weather is bad on the day of my charter?

We will work with you to reschedule if the weather is looking bad on your scheduled day. If we’re unable to find a time that suits you, we will issue a full refund.

What happens if bad weather cuts my charter short?

This is the tropics and with that comes tropical down pours! If the weather turns nasty halfway through your trip, we will refund the difference between your scheduled charter and your actual charter time.

Are there any other fees like sales tax or fuel charge?

There are no additional fees or charges. The prices listed is the total cost of your charter.

Do you offer bare boat rentals?

No, we only provide crewed charters. Who wouldn’t want to hang out with a few fun-loving locals who’ll teach you all about Cayman’s hidden gems and our amazing marine life?!

Cruise Ship Guests

How much time do I need from my ship docking before our charter departure?

We recommend 1.5 to 2 hours from the cruise arrival time to get to our dock. The cruise ships use tender boats to get their guests on shore, which means it can take up to an hour to get off the boat.

How far are you from the cruise ship terminal?

We depart two docks, depending on the boat you book. Camana Bay is 10 minutes by taxi from the cruise ship terminal and the Cayman Islands Yacht Club is about 15 minutes from the cruise ship terminal. You will be informed of your departure location in your booking conformation.

Do you provide pick up at the cruise ship terminal?

No, but we will provide you details on getting a taxi straight from the terminal. It’s quick and easy and only cost $5 per person.

How do we get to your dock from the cruise ship terminal?

The easiest way to get to our dock from the cruise ship terminal is by taxi. There are many transport officials walking around the cruise ship terminal, all wearing blue polo shirts. If you ask for their assistance, they will allocate transportation for you. The drive takes about 10-15 minutes and costs $4-$6 USD per person. Once we return, we can easily call for a taxi to take you back to the cruise terminal.

How do we get back to the cruise ship terminal?

Your captains will call a taxi for you to get back to the terminal no problem, just let them know during your charter that you’ll need assistance with this.

What happens if the weather is bad or my cruise ship doesn’t dock on the day of my charter?

If your cruise ship can not dock due to weather or rerouting, we will refund your deposit in full.

Where can we buy drinks and food to take on our charter?

There is an excellent deli/grocery store call Bay Market next to our dock where you can stock up for your charter. We can also arrange to have food and drinks on board for you. Liquor stores don’t open until 10am in Cayman, so if your charter is before then and you’d like some alcohol on board, just let us know and we’ll make it happen!